Page 7 - MASTER IN BUDGET
P. 7
For the reserved passenger – Rail Mitra Sewa: expanding Sarathi Seva in Konkan
# Humsafar - fully air-conditioned third AC service Railway to help the old and disabled passengers,
with an optional service for meals strengthening the existing services for enabling
# Tejas - will showcase the future of train travel in passengers to book battery operated cars, porter services,
etc. on a paid basis in addition to the existing pick up and
India. Will operate at speeds of 130 kmph and above. drop, and wheel chair services.
Will offer onboard services such as entertainment,
local cuisine, Wi-Fi, etc. through one service provider Measures for Divyang: all stations under redevelopment
for ensuring accountability and improved customer accessible by Divyang; to provide at least one Divyang
satisfaction friendly toilet at each platform in A1 class stations during
# Humsafar and Tejas to ensure cost recovery through the next inancial year and also ensure availability of
wheelchairs in suficient numbers at these stations.
tariff and non-tariff measures
# UDAY - overnight double-decker, Utkrisht Double- Travel Insurance to passengers - to offer optional travel
insurance for rail journeys at the time of booking.
Decker Air-conditioned Yatri Express on the busiest
routes, has the potential to increase carrying capacity Hourly booking of retiring rooms - will be handed over
by almost 40%. to IRCTC.
Ticketing: Sale of tickets through hand held terminals; Janani sewa: children’s menu items on trains, baby
e- ticketing facility to foreign debit/credit cards; bar foods, hot milk and hot water would be made available.
coded tickets, scanners and access control on a pilot SMART (Specially Modiied Aesthetic Refreshing
basis. Expansion of Vikalp – train on demand to provide Travel) Coaches - design and layout of our coaches to
choice of accommodation in speciic trains to wait ensure higher carrying capacity and provision of new
listed passengers. E-booking of tickets facility on the amenities including automatic doors, bar-code readers,
concessional passes available to journalists; facility of bio-vacuum toilets, water-level indicators, accessible
cancellation through the 139 helpline post veriication dustbins, ergonomic seating, improved aesthetics,
using ‘One Time Password’ sent on registered phone vending machines, entertainment screens, LED lit boards
number, to improve tatkaal services CCTV cameras on for advertising, PA system.
windows and periodic audit of PRS website. Mobile Apps - integrate all facilities into two mobile
Cleanliness - ‘Clean my Coach’ service through SMS, apps dealing with ticketing issues and for receipt and
ranking of A1 and A stations based on periodic third redressal of complaints and suggestions.
party audit and passenger feedback; waste segregation Improving customer interface- skilling our front-end
and recycling centres; ‘Awareness campaigns’; additional staff and those we employ through our service providers,
30,000 bio-toilets; providing portable structures with information boards in trains enumerating the on-board
biotoilets at all platforms of select stations for senior services and also GPS based digital displays inside
citizens, Divyang and women travellers, plan to explore coaches to provide real time information regarding
innovative means of providing and maintaining toilets upcoming halts. Work underway on installation of a high-
such as advertisement rights, CSR, voluntary support tech centralized network of 20,000 screens across 2000
from social organizations. stations for enabling real time low of information to
Catering and stalls at stations - IRCTC to manage passengers and also unlock huge advertising potential. All
catering services in a phased manner; explore possibility A1 class stations will be manned with duly empowered
of making catering services optional, adding 10 more Station Directors supported by cross functional teams; to
IRCTC operated base kitchens; to build local ownership make one person accountable for all facilities on trains.
and empowerment, weightage will be given to district
domicile holders for commercial licenses at stations. # Pilgrimage centres: to take up on priority the
provision of passenger amenities and beautiication
Stoppages: convert all operational halts into commercial on stations at pilgrimage centres including Ajmer,
halts for the beneit of the common man. Amritsar, Bihar Sharif, Chengannur, Dwarka, Gaya,
@Mahendra’s 7 MASTER IN BUDGET 2016-17
# Humsafar - fully air-conditioned third AC service Railway to help the old and disabled passengers,
with an optional service for meals strengthening the existing services for enabling
# Tejas - will showcase the future of train travel in passengers to book battery operated cars, porter services,
etc. on a paid basis in addition to the existing pick up and
India. Will operate at speeds of 130 kmph and above. drop, and wheel chair services.
Will offer onboard services such as entertainment,
local cuisine, Wi-Fi, etc. through one service provider Measures for Divyang: all stations under redevelopment
for ensuring accountability and improved customer accessible by Divyang; to provide at least one Divyang
satisfaction friendly toilet at each platform in A1 class stations during
# Humsafar and Tejas to ensure cost recovery through the next inancial year and also ensure availability of
wheelchairs in suficient numbers at these stations.
tariff and non-tariff measures
# UDAY - overnight double-decker, Utkrisht Double- Travel Insurance to passengers - to offer optional travel
insurance for rail journeys at the time of booking.
Decker Air-conditioned Yatri Express on the busiest
routes, has the potential to increase carrying capacity Hourly booking of retiring rooms - will be handed over
by almost 40%. to IRCTC.
Ticketing: Sale of tickets through hand held terminals; Janani sewa: children’s menu items on trains, baby
e- ticketing facility to foreign debit/credit cards; bar foods, hot milk and hot water would be made available.
coded tickets, scanners and access control on a pilot SMART (Specially Modiied Aesthetic Refreshing
basis. Expansion of Vikalp – train on demand to provide Travel) Coaches - design and layout of our coaches to
choice of accommodation in speciic trains to wait ensure higher carrying capacity and provision of new
listed passengers. E-booking of tickets facility on the amenities including automatic doors, bar-code readers,
concessional passes available to journalists; facility of bio-vacuum toilets, water-level indicators, accessible
cancellation through the 139 helpline post veriication dustbins, ergonomic seating, improved aesthetics,
using ‘One Time Password’ sent on registered phone vending machines, entertainment screens, LED lit boards
number, to improve tatkaal services CCTV cameras on for advertising, PA system.
windows and periodic audit of PRS website. Mobile Apps - integrate all facilities into two mobile
Cleanliness - ‘Clean my Coach’ service through SMS, apps dealing with ticketing issues and for receipt and
ranking of A1 and A stations based on periodic third redressal of complaints and suggestions.
party audit and passenger feedback; waste segregation Improving customer interface- skilling our front-end
and recycling centres; ‘Awareness campaigns’; additional staff and those we employ through our service providers,
30,000 bio-toilets; providing portable structures with information boards in trains enumerating the on-board
biotoilets at all platforms of select stations for senior services and also GPS based digital displays inside
citizens, Divyang and women travellers, plan to explore coaches to provide real time information regarding
innovative means of providing and maintaining toilets upcoming halts. Work underway on installation of a high-
such as advertisement rights, CSR, voluntary support tech centralized network of 20,000 screens across 2000
from social organizations. stations for enabling real time low of information to
Catering and stalls at stations - IRCTC to manage passengers and also unlock huge advertising potential. All
catering services in a phased manner; explore possibility A1 class stations will be manned with duly empowered
of making catering services optional, adding 10 more Station Directors supported by cross functional teams; to
IRCTC operated base kitchens; to build local ownership make one person accountable for all facilities on trains.
and empowerment, weightage will be given to district
domicile holders for commercial licenses at stations. # Pilgrimage centres: to take up on priority the
provision of passenger amenities and beautiication
Stoppages: convert all operational halts into commercial on stations at pilgrimage centres including Ajmer,
halts for the beneit of the common man. Amritsar, Bihar Sharif, Chengannur, Dwarka, Gaya,
@Mahendra’s 7 MASTER IN BUDGET 2016-17
